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Claire Hopkins

UX/UI & Creative Design

Lead Service Designer

  • Sydney, Permanent
  • Date posted: 6th February 2019

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Lead Service Designer


$180-200k per annum

Sydney CBD

  • Amazing permanent opportunity for a Lead Service Designer to join a global leader in consulting
  • The opportunity for a project lead to bring his/her knowledge of service design methodologies and lead service design projects.

Have you lead teams? Are you passionate about service and UX design? Are you looking to progress from a lead to a director? If so, then this role is not to be missed!

This is an amazing opportunity to work alongside the Head of Service & UX design to lead across global digital transformation projects. This role will see you working on large scale projects for reputable brands and you will be able to walk the talk in UX and service design.

You will encourage innovative approaches to design techniques, enabling the design team to embrace different angles to a design problem. You will be responsible for establishing and managing relationships with leading clients and liaise with key stakeholders throughout the project life cycle and working with the Program Manager to issue regular status reports and troubleshoot problem areas.

The Role:

  • Uncover user needs through research, develop deep insights, generate concepts and craft how people will interact with products and services
  • Define interactions and services based on relevant business, technical and design considerations
  • Develop interactive mock-ups and lightweight prototypes to communicate and validate service design decisions
  • Assist in hiring potential candidates to recruit as well as assisting in the hiring process

Who you are:

  • 6+ years delivering interface design solutions for various clients as well as strong leadership experience
  • Thrives in an agile and lean environment
  • Experience owning a project vision, execution, quality and client relationship
  • Ability to build and maintain strong working relations
  • Sociable individual who is passionate about team building
  • Proficient working with a variety of advanced design programs/tools
  • Has an up to date portfolio highlighting advanced level service design projects
  • Experience with concept, ideation, user research and iteration prototyping


  • Yearly bonus bench marked against group performance
  • Annual salary review
  • Corporate AMEX
  • Members discount for numerous restaurants & gyms
  • Macbook provided and phone expenses paid forIf you are interested in this role or a similar role then please apply ASAP or contact Claire Hopkins on 0452574741 or claire@digitalgurus.com.au

To find out more please contact Claire Hopkins

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