The finer details

IT Support Technician – 2nd Line / 1st Line ITIL, Windows, VMware, Active Directory, O365, networking, etc… – £25-29k + potential on-call + benefits – Leicester (commutable from Loughborough, Rugby, Coventry, Tamworth, Corby, Nuneaton, Hinckley, etc…)

An IT Support Technician is required to join the growing IT Operations team at this market-leading FMCG business based in Leicester. You will play an important role in supporting users across the group as technology becomes more and more crucial to the company’s operations.

Your role will include service desk-based technical support as well as new computer builds and configuration, software installs, mobile support and access management, all using the ITIL framework. This is an all-round technologist position with plenty of room to grow, progress and develop, and different challenges every day.

Requirements:

• Minimum of 2 years’ experience in high-pressure IT support environments
• ITIL knowledge essential, ITIL qualification ideal
• Microsoft Windows accreditation ideal
• Technical skills in some of the following areas:
  • Wintel systems
  • VMware
  • Active Directory
  • Microsoft products including Exchange
  • Windows servers
  • Office 365
  • Networking
  • Malware and virus protection
  • Telephony systems
• Problem-solving ability and mindset
• Excellent communication skills, verbal and written
• Understanding of fast-paced manufacturing and logistics environments
• Ability to work under pressure to SLA
• A good attitude for learning and developing your skills

This is a great opportunity to join a well-known business as it grows and increases its technological footprint. You will have the chance to grow your skills and take a lead role in providing support and services to the business.

IT Support Technician – 2nd Line / 1st Line ITIL, Windows, VMware, Active Directory, O365, networking, etc… – £25-29k + potential on-call + benefits – Leicester (commutable from Loughborough, Rugby, Coventry, Tamworth, Corby, Nuneaton, Hinckley, etc…)