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Liam O’Neill


Product Manager

  • £60000 - £70000
  • Oxford, Permanent
  • Date posted: 23rd October 2019

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Digital Gurus have an exciting position for an enthusiastic and customer focused Product manager to join a leading innovative digital automotive organisation based in Berkshire who have doubled in size in the last 12 months with plans to double again next year.

As product manager you will work on new products in the organisations portfolio that are currently being trialled with a focus on customer engagement (communication and messaging between the customer and client, to improve customer satisfaction and assist with take up of additional services (information and sales)

Customer engagement will become more significant next year to their business and will spear head a range of products and solutions and is seen as key by their board and investors.

It is essential that a product manager in this role has:

  • At least 3 year’s experience of customer engagement
  • 5 year’s experience as a product manager
  • Able to define and own a vision and communicate it with clarity and impact

Highly desirable skills or knowledge

  • 3 year’s experience in the automotive sector (sales/aftercare/parts/workshop management)
  • Formal training in product management
  • AGILE experience, especially SCRUM and experience of working with AGILE at scale and with multiple development teams.
  • Retail – engagement websites/product ordering/delivery/returns processing and messaging/interaction with the end consumer
  • Omni channel messaging suites – SMS, email, web chat, web-chat, Whats-App
  • Work-flow management and tooling in the customer messaging sector
  • Service and repair – messaging and interaction/work-flows around appointments/reminders/booking/cancellation/follow up/satisfaction/up-sales

To find out more about this role please apply below


To find out more please contact Liam O’Neill

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