KEY RESPONSIBILITIES & ACCOUNTABILITY
Solution Designer is responsible for the design of major, cross-domain, end to end solutions, which meet the present and future requirements of the business as a whole, and the interrelationships between these components. They lead development of designs for complex systems, ensuring consistency with specified requirements agreed with both external, and internal customers. They liaise between the business, analysts, architects, developers/engineers, project managers and other stakeholders. They provide supplier governance and leading of end to end design for major projects across multiple domains. They take full responsibility for the balance between functional, service quality and systems management requirements within a significant area of the business, and they are conversant with the organisation’s IT principles, vision, strategy, policies and standards including DLC and SDLC. Solution designers will be engaged on, contribute to and collaborate on, any of the following activities:
- Expert designer. The Service Designer must have expert technical skills and experience that will enable them to produce high quality designs
- Must have experience of leading large complex cross domain or cross product designs
- They will have a deep understanding of the technologies that are relevant to their application area. These may cover standards, features and products that could be exploited.
- Has a broad understanding of all aspects of information systems and deep understanding of area(s) of specialisation
- Must be able to assess and quantify the risks associated with their design decisions. Can understand the implications of new technologies.
- Is an authority on the systems and software development life-cycles (including for Agile, Rapid Incremental Application development, COTs and Service implementations, and Waterfall) and typical problems associated with the implementation of information systems, from initial concept through development/delivery and implementation to operation and support.
- Has detailed practical knowledge of the organisation’s IT infrastructure and software development and maintenance methods, tools and techniques
- Has a sound knowledge of risk assessment, change management, configuration management, reliability and safety/security methods and the use of metrics.
- Quickly identifying and implementing resolutions, ensuring lessons captured and preventative controls introduced for future deliveries
- Can absorb complex technical information and communicate effectively at all levels to both technical and non-technical audiences.
- Demonstrates clear leadership skills and the ability to influence and persuade.
- Has experience in leading cross functional design teams
- Understands and communicates the role and impact of information systems in the organisation
APPLICATION OF KNOWLEDGE, PROBLEM SOLVING & INNOVATION
- Embraces and drives a continuous learning culture where the development of new skills and knowledge is paramount to the success of both their and their team’s roles. Focuses on automation and reliability engineering
- Provides role model leadership behaviours in communication, collaboration and the recognition, in-time feedback, coaching and mentoring
- Stays abreast of trends and new capabilities in technology and identifies effective ways of utilising them to provide a better customer experience
- Works with Solution Architects, Designers, Product Owners, Engineering Leads and the wider teams to ensure that technical debt, service improvements, and stabilising activities are visible and prioritised alongside the delivery of new features and enabling technologies